Which of the following is a common tool used in claims investigation?

Claim forms are indeed a crucial tool in claims investigation. They serve as the primary document submitted by the policyholder detailing the specifics of the claim, including information about the incident, damages, and relevant policy coverage. Claim forms provide insurance adjusters with necessary initial details and are instrumental in assessing the legitimacy and validity of a claim.

When investigating a claim, adjusters rely on the information recorded in these forms to begin their inquiries. The forms are typically designed to collect essential data that can lead to further evidence gathering, such as contacting witnesses or obtaining additional documentation (like police reports or repair estimates). The accuracy of the information on the claim form can significantly influence the speed and outcome of the investigation process.

While marketing brochures, insurance premium schedules, and customer satisfaction surveys can provide some context or background about the insurance product and customer relationships, they are not direct tools used in the investigation of specific claims. Therefore, they lack the necessary detail and relevance that claim forms offer, making claim forms the most suitable and common tool in the claims investigation process.