Which of the following best describes a "claims handler's" role in the insurance industry?

The role of a claims handler is primarily focused on assessing and managing claims that policyholders file after an incident occurs that is covered by their insurance policy. This process involves several key responsibilities, such as receiving and reviewing claims submissions, gathering necessary documentation, investigating the circumstances surrounding the claim, and determining the validity of the claim based on the insurance policy terms and conditions.

Claims handlers also communicate with policyholders throughout this process, providing them with updates and addressing any questions or concerns they may have. Additionally, they may work with other professionals, such as adjusters or medical experts, to obtain essential information to ensure a fair and accurate assessment of the claim.

The emphasis on assessing and managing claims distinguishes this role from other functions in the insurance industry, such as sales and marketing, underwriting, or compliance checks which serve different purposes within the organization. By focusing solely on claims, a claims handler plays a critical role in the insurance claims process, directly impacting customer satisfaction and the overall efficiency of claims management.