Which factor can be considered suspicious during a fraud investigation in insurance claims?

In the context of fraud investigations in insurance claims, filing multiple claims in a short period is seen as a suspicious factor for several reasons. It can indicate a pattern of behavior that suggests an attempt to exploit the insurance system. An insured party who files numerous claims in a condensed timeframe may be perceived as attempting to manipulate the system for financial gain, possibly indicating fraudulent intent.

On the other hand, a consistent client history tends to build trust and reliability in the claims process, while low-value claims usually do not pose a major risk of fraud since they involve smaller amounts and are less likely to attract fraudulent behavior. High customer satisfaction generally reflects well on the insurer and their clients, indicating a positive and trustworthy relationship, which is usually not associated with fraud. Therefore, the observation of multiple claims filed over a short period stands out as a red flag that warrants further investigation.