What role does an insurance adjuster play in the claims process?

An insurance adjuster plays a critical role in the claims process by investigating claims and determining liability. This involves reviewing the details of an incident, gathering evidence, interviewing witnesses, and examining relevant documentation. The adjuster's responsibility is to assess the validity of the claim and evaluate the extent of the insurer's liability based on the policy terms and applicable laws.

This role is essential because it ensures that claims are handled fairly and accurately, preventing fraudulent claims and protecting the financial interests of the insurance company. By thoroughly investigating claims, the adjuster helps in making informed decisions about payouts and settlements, which is vital for maintaining trust in the insurance process.