What is the purpose of training in claims handling?

The purpose of training in claims handling is primarily to equip staff with the essential skills and knowledge needed to effectively manage the claims process. This includes understanding the procedures for processing claims, assessing claims accurately, communicating with claimants, and making informed decisions. When staff are trained well, they can handle claims more efficiently and provide higher quality service, which is crucial for maintaining customer satisfaction and trust in an insurance company.

Familiarizing staff with financial accounting is not the primary goal of claims handling training, as this is only a supportive aspect of the role. While ensuring compliance with regulatory standards is critical, it is just one part of a broader training agenda that also focuses on customer care and claims management skills. Additionally, promoting new insurance product sales falls outside the scope of claims handling training, as the focus is on managing existing claims rather than actively selling new products. Hence, option B encapsulates the holistic objectives of training in this vital area.