What is the maximum net value a trust can have to be eligible for disputes to be handled by the FOS?

In the context of the Financial Ombudsman Service (FOS) and the handling of disputes related to trusts, the eligibility criteria established by the FOS stipulate a maximum net value for trusts to be able to lodge complaints. The correct answer indicates that the threshold for a trust to be eligible for dispute resolution by the FOS is indeed £5 million.

This limit is significant as it effectively determines whether a complaint will fall under the jurisdiction of the FOS. If a trust exceeds this net value, it would not qualify for the FOS's service, which is designed to cater primarily to individual users and smaller organizations rather than larger trusts or entities that may require more complex dispute resolution mechanisms. Thus, the £5 million threshold is a crucial factor in ensuring that appropriate resources are allocated to handle disputes effectively for those eligible, and it reflects the FOS's aim to resolve complaints in a way that is fair and accessible to the average consumer.