What does rehabilitation in personal injury claims aim to achieve?

Study for the CII Certificate in Insurance - Insurance Claims Handling Process (IF4) Test. Prepare with multiple choice questions and expand your knowledge on insurance industry standards. Get ready for success!

Rehabilitation in personal injury claims primarily aims to help claimants recover through early medical and vocational support. This approach addresses the physical, emotional, and psychological impacts of an injury by facilitating access to necessary treatments, therapies, and retraining options to assist individuals in regaining their independence and returning to work or normal activities. The focus on early intervention can significantly improve outcomes for claimants, supporting their recovery more effectively while potentially reducing the overall costs associated with long-term disability or care.

In contrast to other options, legal representation and settlement negotiations are separate functions that involve legal processes and negotiations, rather than the healing and recovery aspect inherent in rehabilitation. Assessing the validity of claims is an essential step in the claims handling process, but it does not directly pertain to the rehabilitation goal of supporting claimants through their recovery journey.

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