Under a first notification of loss process, what is usually the first step in the claims process?

In the claims process, particularly under the first notification of loss procedure, the first step is typically for the insured to call the insurer's claims line. This initial communication is crucial as it enables the insured to report the incident promptly, allowing the insurer to start gathering essential information regarding the claim. This may include details about the loss, the circumstances surrounding it, and any immediate steps that may need to be taken to prevent further damage.

Following this initial contact, the insurer can proceed with subsequent actions such as sending an adjuster to assess damages, but the foundation for the claims process is established during this first notification. This process not only ensures that an official record of the claim is created but also facilitates timely communication between the insurer and the insured, which is vital for efficient claims handling.